Fire alarm frustrations at Splash

Splash Development

The Splash development at Ocean Village

Hundreds of Ocean Village residents at Splash (Sapphire Court and Cobalt Quarter) were kept awake last night by blaring fire alarms and are enduring a second day of disturbance, simply because nobody will come to silence the alarms.

The false alarm was caused by a smashed call point in the residential complex at 21:15 on Friday evening. Fire brigade teams from St Mary’s station have attended the scene twice, wasting two hours on site on Friday night and another two hours on Saturday morning.

Both the fire brigade and frustrated residents have attempted to contact the property’s management company, Hazelvine, and the contractor that looks after the alarm systems, Kingfisher Fire & Security. Hazelvine are only available during office hours Monday-Friday and have not been responding to messages. Kingfisher have advised that their contract states that they do not have to respond to calls from residents, and will only send engineers out if instructed to do so by Hazelvine.

A Splash resident said:

“We have had nothing but problems dealing with Hazelvine and Linden Homes [the property developer] over the last two years. We are trapped in a situation where Linden Homes will not relinquish control of the site, and so we have no authority to tell our management company what to do.”

UPDATE 13:30: – The alarms at Splash have now been silenced by a representative from Hazelvine Property Management.